Digital Services: Glasgow Airport

Background:

Following the decentralisation and rebrand of the BAA Group in 2013, each airport was given more independence and control over their own digital strategies. Glasgow Airport took this opportunity to completely refresh its website, but with only three months to make a seamless transition away from the Group platform and the pressures of the forthcoming 2014 Commonwealth Games, which would impact visitor numbers, it was imperative to get everything right first time.

Solution: 

Glasgow Airport engaged with Sogeti Studio, Sogeti’s digital test lab to carry out User Acceptance Testing across three popular browsers, and on three devices running different operating systems.Testing across this range provided reassurance that the website was operating correctly, and to a high standard, irrespective of where and how the user tried to access the site. Sogeti also performed responsiveness testing across devices to ensure that the new design rendered as it should across a variety of screen sizes.

Benefits:

The project was finished on time and on budget despite movement in the handover dates. As Glasgow Airport had no specific testing expertise in house, working with Sogeti provided the reassurance that the new site created by the third party web developer was fit for purpose, not only in terms of the new functionality but also that it was easily readable on any device.

Having tested the functionality, Glasgow Airport is now more confident working with airline partners to market flights and offers to generate higher revenues through its website. 

Quote: 

“I feel that working with Sogeti has been a great success and they delivered exactly what we expected despite the short time frame. We have been given the reassurance that our site can better cater for our customer and partner needs”.

Colette Jackson, Digital Marketing Executive, Glasgow Airport