December 8 2020, 11:00 GMT

World Quality Report 2020

Growing expectations from QA. Can we meet them? Yes. We can.

Ideas in Action is a unique event series for business and technology leaders who have a keen eye on the future – and a keener focus on what’s practically possible today.

Quality assurance (QA) is now a business priority to help deliver trusted enterprise digital transformation. Discover top takeaways from the World Quality Report 2020-21. What trends are shaping QA and testing today and what are our recommendations for addressing tomorrow’s challenges?

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About the World Quality Report


The 12th annual edition of the World Quality Report (WQR) outlines the implicit contribution of QA in the success of enterprise digital transformation.

A survey sample of 1,750 CIOs and senior tech leaders has voted ‘Business Assurance’ as the most important QA and testing objective.

Read key recommendations from WQR 2020-2021 to help accelerate your Quality Assurance & Engineering journey:

  • Don’t silo responsibility for QA
  • Adopt smart ways of working
  • Greater savings can be achieved by using test infrastructure smartly
  • Be better prepared for business continuity.


When:  8 December 2020, 11:00-11:45 GMT

Discover the key findings from this year’s World Quality Report. The only study of its kind, it identifies the trends shaping QA and testing today, and offers recommendations for addressing tomorrow’s challenges.

The WQR 2020-2021 highlights that expectations from QA have been increasing with an upward trend across various strategic objectives. These include the need for QA to support business growth and the importance of ensuring end-user satisfaction.

It shows the steady evolution of quality assurance from a backroom discipline to an integral part of wider enterprise digital transformation. Contributing to business growth and business outcomes was the highest rated objective for testing and QA at 74% - up 6 percentage points from 2018.

Our specialists will delve into key hot topics as they discuss the findings and what it means to your business.

Join us as we discuss the key findings, including:

  • Continued adoption of Agile and DevOps, with QA teams orchestrating quality
  • Increased AI adoption, but more progress needed
  • Increased use of QA automation is not being fully realised. Why is there a gap between confidence and results?
  • Digital transformation programs are being accelerated by the global pandemic, and driving QA improvements

Our Speakers

Michiel Boreel

Michiel Boreel - Group Chief Technology Officer of Sogeti

For over 15 years, Michiel has lead a small think tank within SogetiLabs called VINT (Vision, Inspiration, Navigation Trends) with the goal of inspiring customers to apply new technology in business. The constant theme in all of the SogetiLabs research is the question of what impact IT has on society and how technology can be applied to create meaningful business innovation. Some of the latest publications include “Infinite Machine Creativity”, “Digital Happiness”, “Machine Intelligence”, “Design to Disrupt” and “Internet of Things”.

Mark Buenen

Mark Buenen - Global Leader of Digital Assurance and Quality Engineering Services at Capgemini Group

Mark has more than 20 years international experience in software testing. He sees many organizations still struggling today to achieve an efficient and effective testing and quality assurance operations within their software development lifecycle. His experience is that establishment of a fit-for-purpose industrialized test organization is possible for everybody. The key areas of this solution are: business driven test management, structured test methodology, test automation and test accelerators, global delivery organization, transparent KPIs and SLAs, defined test services for projects, continual improvement, and transformation from test center to quality center. Mark also works on risk-sharing commercial models for testing and on solutions that demonstrating the strategic value of testing to senior management and he is one of the authors of the World Quality Report since 2013.

Gary Moore

Gary Moore - Vice President, Sogeti UK

Gary has been at Sogeti UK for almost 10 years and is responsible for Delivery Assurance and Testing in the UK. With over 20 years’ experience, Gary specialises in helping clients with the implementation of testing services that deliver value and success when aligned to the overall business strategy.

Andrew Fullen

Andrew Fullen - Head of Technology and Innovation, Sogeti UK

Andrew is the Head of Technology and Innovation working with major clients across government and private sectors. In the UK, he leads the technical practise, and holds a special interest in AI, Automation, Agile/DevOps.

Dan Potts

Dan Potts - IT Transformation Manager, Freshfields Bruckhaus Deringer LLP

Dan has been an IT Transformation Manager at Freshfields for the last 5 years and holds accountability for the core delivery teams of IT testing, project management and business analysis. Additionally he is accountable for portfolio management performance and processes and has over 20 years’ experience in the IT industry


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If you have any questions, please contact

Mark Buenen
Mark Buenen
Global Leader of Quality Engineering & Testing Services at Capgemini Group