Managed Testing Services: Yell

Background:

Yell's (hibu Group) products and services in the UK include the Yellow Pages printed directories, their website & their operator-assisted telephone information service. Maintaining, developing and releasing new and innovative products is complex & time consuming, and many of Yell's key systems need to be highly integrated and able to deal with surges in usage so Yell approached Sogeti for assistance.

Solution:

Initiailly, Sogeti was able to review their QA processes and make recommendations to improve them and then over time we cultivated a deep partnership within a Managed Testing Service that enabled Yell to see a significant reduction in the cost of their testing efforts and ensure a high standard of delivery.

Benefits:

Sogeti helped to show how QA can become a value add to the business by delivering critical applications in a timely and accurate manner without incurring huge staffing costs. By saving average recruitment costs of approximately 15% for each individual’s salary, excluding bonuses and benefits, the long-term financial savings made through Yell's Sogeti partnership is significant. 

In addition, Sogeti expertise helped Yell transition from a waterfall to an agile approach, providing services that matched the rapidly changing needs of Yell’s technology services requirements, and helping to create an application development environment that closely aligned to the requirements of the business.

Quote:

“We initially selected Sogeti based on its proven ability to deliver high calibre people in
organisations with similar requirements to ours, and five years later, we now have a partnership that has helped us to deliver many successful projects that have provided significant benefits to the business. The move to an agile method from a waterfall approach has largely been a result of our work with Sogeti. By having a core team of Sogeti consultants who are able to come into the business at short notice and hit the ground running, we have been able to transition our processes while keeping only a relatively small core team of senior testers in-house.”

Adam Williams, IS Test & QA Group Manager, Yell UK